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Warranty
The ReBuilder device carries a 5 year warranty against defects in workmanship. If your ReBuilder malfunctions, return it and we will repair it or replace it at our option, and return it to you.
Note: Pain may take as long as 3 months continuous use depending on the severity of your condition and your frequency of use. Please give your ReBuilder a full chance to work. If you are having any questions it is best to call us so we can review your situation and make appropriate suggestions to enhance your treatments.
Our conductive garments carry a 90 day warranty against defects in workmanship. Should you have a defective garment, please call us for return information. We will repair or replace the garment at our discretion.
For personal hygienic purposes, the conductive garments, lotions, conductive gels, electrodes, footbaths etc., is considered a personal hygiene item and thus are all non–refundable. (Anything that comes into direct contact with the skin is not reusable by law.)
Refund Policy
The ReBuilder does not have a refund policy. In the past, many customers would buy the unit and use it until they achieved desirable relief. At that point they would return the unit for a refund.
The overhead cost involved (refunding money, processing returned shipments, and devaluing used units) made the refund policy impractical. Many times those same customers wanted to buy another ReBuilder a few months later if their pain started returning.
Exchange Process
Call us at 304-725-2202 if you have a warranty issue with your ReBuilder unit. We will trouble shoot the problem with you over the phone. If we can not correct the problem follow the below steps.
Please:
- We will give you an order number for your replacement ReBuilder.
- Place this order number on the outside of the box.
- Send the ReBuilder unit only back.
- For your records, write down tracking number from the shipping company you select.
- We will repair or replace your unit and ship it back to you.
Rev 8.17.10
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