Frequently Asked Questions

• Does the ReBuilder treatment hurt? What does it feel like?
  
• How will I know when it is working?
  
• What if it stops operating? how long is it warranted for?
  
• That sounds like a lot of paperwork.  Can you handle the paperwork for me?
  
• Does Medicare cover the entire cost?
  
• Why hasn't my doctor told me about the ReBuilder?
  
• What if he/she refuses to write a prescription?
  
• Can everyone use the ReBuilder?
  
• How much does the ReBuilder cost?
  
• What is the difference between the ReBuilder 2407 and Rebuilder 300

Note: Feel free to call us toll free (866) 725-2202 and we will be happy to carefully listen to your questions, consider your unique needs and circumstances, and respond appropriately. We have licensed medical professionals on site, and can immediately telephone conference in other medical professionals who use the ReBuilder in their practices on a daily basis if necessary.  

If you are calling from outside the United States call +1 (304) 725-2202 or see our Contact Page for international telephone numbers in your area.

"Does the ReBuilder treatment hurt? What does it feel like?"

Answer: The ReBuilder feels good.  The signal feels like a tiny tingle that pulses on and off.  You can manually adjust the intensity setting for maximum comfort.

"How will I know when it is working?"

Answer: As for the ReBuilder itself operating properly, the ReBuilder has an indicator light that lights up every time a signal is sent.   This will tell you if the unit itself is generating a pulse.   To test the wires that lead to the signal pads, you can apply one adhesive signal pad to the back of each hand (or get another person who has a healthy nervous system to apply them to the back of their hands) and slowly increase the intensity setting until you can feel it. You can wet skin prior to applying the adhesive pads to increase the conductivity if necessary.

As for whether your ReBuilder is working to reduce your symptoms, this can be a subjective analysis based upon your particular set of symptoms.   Usually, during the actual 30 minute treatment session, the sensation of pain will be totally gone, and then you will experience a significant reduction in pain for 2 to 4 hours.   Then, this benefit should gradually increase in effectiveness and length of time with each successive treatment.  If you are taking any pain medications, then your results may take longer until you are able to reduce your prescriptions with the help of your physician.

"What if it stops operating? How long is it warranted for?"

Answer: The ReBuilder carries a 5 year warranty against problems with workmanship.   If you have a problem, you can return it and we will repair it or replace it at our option and return it to you and we will pay the return shipping charge.   ReBuilders built in 1988 are still working perfectly.   Non-workmanship or customer damage failures will be considered on an individual basis.   For example, one patient's dog ate through the wires and another patient set it on his car roof and drove off.   We replaced both for free.   85% of our sales are referrals so we want you to keep your ReBuilder running so you can share your success stories with others.

"That sounds like a lot of paperwork.  Can you handle the paperwork for me?

Answer: Yes, we will handle all the paperwork for you.  

1. The first step is to complete the intake form at https://ReBuilder-DME.com/intake
2. Contact your doctor to let him and his office know that you want a ReBuilder and confirm if office visit is required
3. Return Proof of Delivery documents to ReBuilder-DME as described
4. Begin using ReBuilder as instructions describe
5. Make a “30 Day” appointment with your doctor for a re-evaluation 30 – 45 days after beginning to use the ReBuilder
6. Record use of ReBuilder in provided Treatment Record form
7. See your doctor for the “30 Day” visit
8. Obtain and send, or have the doctor’s office send, the completed Certificate of Medical Necessity to RBM-DME

"Does Medicare cover the entire cost?"

Answer: Medicare requires you to pay the first $150 deductible for medical products each year.  Once you have met that deductible, Medicare covers about 80% of the cost of all medical products.  If you have secondary insurance, we will handle filing all that paperwork for you as well, and most secondary insurance plans may cover some portion of the balance.  Any remaining balance can be paid in small monthly increments as your budget allows. Please call us to make arrangements for any monies due after your Medicare and secondary insurance benefits have been exhausted.

"Why hasn't my doctor told me about the ReBuilder?"

Answer: If your doctor has kept up with new medical developments he will have told you.  Many physicians today are so busy that they sometimes neglect to follow new technology.  One way we can reach these doctors is when you request a prescription for the Rebuilder, that triggers him to begin researching the ReBuilder and the vast majority of doctors will provide you with the prescription and then they begin to prescribe it for their other patients with pain once he observes how well it has worked for you.

"What if he/she refuses to write a prescription?"

Find a new physician who really cares about his patients and is willing to use his own judgment and observations to make an informed decision.

Can everyone use the ReBuilder?

Answer: the ReBuilder is safe for almost everyone.  As with all medical equipment we suggest that pregnant women and children should not use the ReBuilder.  It is contra indicated for patients with certain pacemakers, especially those with the defibrillator accessory.  You can check with your cardiologist and even have him call us for a technical consultation to determine if you can use the ReBuilder under his direct supervision.

"How much does the ReBuilder cost?"

Answer: The ReBuilder and conductive garments are a covered expense under Medicare & insurance guidelines.  Medicare pays 80%, and then if you have secondary insurance they will cover some of the balance.  Any remaining balance after Medicare and secondary insurance benefits have been exhausted can be paid in monthly installments.  Please call ReBuilder-DME.com to make arrangements at 877-585-8230 or to discuss how they can help you get your ReBuilder covered.

 If you do not have Medicare, the ReBuilder can be paid for by credit card, check, money order, or wire transfer.  The ReBuilder 300 is $499.  The Physicians ReBuilder 2407 model is $1400, but Medicare is not likely to approve the 2407 model in most cases.

"What is the difference between the ReBuilder 2407 and Rebuilder 300

Answer: The comparison table below shows the difference between the two units.

More questions? Please contact us.
Telephone: Toll Free (866) 725-2202 or International:+1 (304) 725-2202.
FAX: 304-725-4915
e-mail: customer_service@rebuildermedical.com
International calls please see our Contact Page for additional telephone numbers.

Medicare or Insurance Questions? Contact ReBuilder-DME.com: 1-877-585-8230

We are an American Company, with American employees, using American parts, and we appreciate your business.

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